Many organisations radically improve their performance through business process change initiatives, while others fall short. It’s easy to blame failure on technical factors, but they are almost never the primary cause. Experience shows three recurring themes in successful initiatives:
This intense workshop provides proven, repeatable methods, well beyond what is covered in introductory courses. In particular, individual and organisational behaviour and culture often defy analysis, but specific techniques for discovery and assessment of these soft factors are a centrepiece of this unique workshop. Throughout, the emphasis is on methods that support shared understanding and engagement, leading to buy-in. Participants will be well-prepared for the challenges of successful business process analysis and design.
Topics will be covered with a discussion of the issue, a review of techniques, guidelines and examples, a brief workshop exercise, and a group solution and debriefing. The emphasis is on maximising the delivery of content while keeping everyone engaged. Real-life case studies are employed throughout – some participants say the examples of how the techniques are applied in practice is the best part of the workshop.
Anyone involved in Business Analysis, Business Change, and Business Process Management (BPM) especially BPM professionals, Process Analysts and Designers, Process Architects, Business Analysts, and Project / Programme Managers. Also, Business Managers responsible for effecting process change, and Organisation Development professionals needing to learn more about business processes.
It would be helpful, but not be absolutely essential, to have some practical experience with process analysis and redesign, or an introductory course in working with business processes.
Special features of this course
Van der Valk Hotel Utrecht
3526 KV Utrecht
Telefoon 030 8000 800
The hotel is very well accessible by public transport. From busstop ‘Kanaleneiland Zuid’ it is only a three-minute walk. You can also take the tram line 60 or 61 from trainstation Utrecht Centraal and get off at stop ‘Kanaleneiland’. Please consult www.9292.nl (door-to-door journey planner, also available in English) or call 0900-9292 (travel advice by phone, € 0.70 p/m).
Van der Valk Hotel Utrecht is also located next to the highway A12, exit 17 (Utrecht / Jaarbeurs / Kanaleneiland).
Although the hotel has a large parking garage, we cannot guarantee parking spots. We therefore advise you to go by public transport.
For those who would like to arrive the day before, there is the possibility of staying at the Van der Valk Hotel Utrecht. However, the hotel does not provide special discounts for attendees of events. Therefore, when interested in an overnight stay, please consult Van der Valk directly to make a reservation.
More information about the hotel and the location can be found on their website www.vandervalkhotelutrecht.nl.
Practically all of our seminars and workshops can be offered as an In-house course for your company exclusively. Sometimes as a shorter version or if need be as an extended version with more detail or exercises or with extra focus on specific topics that apply to your organization.