Working with Business Processes Masterclass

There is a worldwide resurgence of interest in Business Processes because all value delivered by an organisation – every product or service – is the result of an end-to-end, cross-functional, Business Process. This three-day, highly interactive workshop provides a proven, Agile methodology for Business Process Change, with an emphasis on practical, repeatable techniques and guidelines. It combines the core content from two popular workshops by Alec Sharp – Working With Business Processes and Advanced Business Process Techniques. This structure has been extremely well-received – it quickly gets everyone, whether new or experienced, to the same baseline on Clariteq’s unique, Agile, and ultra-practical approach to Business Process Change. On this platform of shared understanding and techniques, the entire group moves forward into advanced topics, well beyond what is covered in introductory courses.

First, the workshop demonstrates how to effectively communicate Business Process concepts, how to discover a business process, scope it, assess it and establish goals, and how to model it with progressive detail. Then, it shifts to advanced topics – specific, repeatable techniques to develop a process architecture, encourage support for change, and complete a feature-based process design.

The emphasis is always on ensuring Business Process initiatives are aligned with human, social, and political factors, organisational culture, and enterprise mission, strategy, goals, and objectives. Participants will be well-prepared for the challenges of successful Business Process Change. In fact, many organisations apply techniques learned in this workshop to all their organisational change initiatives. Real-life case studies are employed throughout – some participants say the examples of how the techniques are applied in practice is the best part of the workshop.

Learning objectives

• Understand how to communicate business process concepts with executives, managers, and individual contributors in a way that stimulates interest and builds support for change
• Learn objective criteria for an end-to-end process along with top-down and bottom-up methods for discovering business processes and rapidly developing a process architecture
• Understand, through extensive real-life examples, how a concept model (conceptual data model) is invaluable in identifying and understanding business processes
• Learn how to encourage support for business process change at every stage of an initiative, and the critical importance of a “what first, who and how next, only then why?” approach
• Learn a practical and agile business process change methodology that incorporates specific techniques for addressing human, organisational, and cultural factors
• Be able to apply innovative techniques for rapidly building relevant, accessible process models, especially at the scope (context) and conceptual (understanding) levels
• Manage the transition from the current process to the future state process by conducting a structured assessment of the as-is that generates ideas and features for the to-be process
• Learn a step-by-step, feature-based method for to-be process design that utilises proven techniques to ensure an implementable, sustainable design
• Understand how the feature-based approach allows implementation of the new process in an Agile, feature-by-feature manner rather than a “big bang” approach.

Target Audience

Business professionals with responsibility for improving their processes and business analysts needing solid techniques will both benefit from this workshop. Specifically, anyone involved in Business Analysis, Business Change, Business Architecture, and Business Process Management (BPM) especially BPM professionals, Process Analysts and Designers, Business and Process Architects, Business Analysts, and Project / Programme Managers. Also, Business Managers and Subject Matter Experts responsible for effecting process change, Organisation Development professionals needing to learn more about business processes, and anyone involved in process-driven solution development.

Course Topics

Practical techniques and clear guidelines will be provided in these areas:

• Five things you need to know about business processes
• How Business Process fits into a framework for Business Analysis: Process – Application – Data
• A three-phase methodology for Business Process Change
• Identifying true, end-to-end, cross-functional Business Processes
• Developing a Process Architecture with top-down and bottom-up techniques
• The critical role of Concept Models (Conceptual Data Models) in working with business processes
• Conveying the essence of a process with Process Scope Models and Process Summary Charts
• Seven ways to help people embrace change
• Process modelling for people, not machines
• Enabler-based assessment of the as-is process and generation of ideas for the to-be process
• Designing for success – creating an implementable and sustainable business process
• Implementation of the new process, feature-by-feature
• Process design case studies.

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